1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is confirmed, you will receive a confirmation email with your order details.
Please note that during peak periods or special releases, processing times may take slightly longer than usual.
2. Shipping Locations
We currently ship to the United Arab Emirates (UAE) via Toobah Naturals.ae and
international destinations via Toobah Naturals.com.
If your country is not listed at checkout, please contact us and we will do our best to assist.
Countries covered under our air shipment services via UPS, FedEx, DHL, and Aramex:
🌍 Europe
United Kingdom, Germany, France, Netherlands, Italy, Spain, Norway, Sweden, Iceland, Finland, Russia, Portugal, Lithuania, Latvia, Slovakia, Slovenia, Greece, Poland, Denmark
🌏 Asia & Middle East
UAE, Saudi Arabia, Qatar, Bahrain, India, China, Japan, South Korea, Thailand, Indonesia, Malaysia, Singapore, Vietnam, Cambodia, Laos, Pakistan, Kazakhstan, Uzbekistan, Azerbaijan, Turkey
🌍 Africa
South Africa, Ghana, Kenya, Senegal, Egypt, Morocco, Tunisia, Algeria, Libya
🌎 North America
United States, Canada, Mexico
🌎 South America
Brazil, Peru, Chile, Argentina, Uruguay, Paraguay
🌏 Oceania
Australia, New Zealand
3. Shipping Methods & Delivery Time
🇦🇪 UAE Orders (.ae)
- Standard Delivery: 1–3 business days
- Remote Areas: 2–5 business days
🌐 International Orders (.com)
- Standard International: 5–12 business days
- Delivery times may vary depending on customs and local postal services.
4. Shipping Costs
Shipping fees are calculated at checkout based on destination, package weight and size.
We may occasionally offer free shipping, discounts and promotions, which will be clearly indicated on the website.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
Please allow up to 24 hours for tracking updates to appear.
6. Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Toobah Naturals is not responsible for delays caused by customs processing.
7. Packaging & Handling
We carefully package all items, especially fragile pieces such as crystals, minerals, and antiques, to ensure safe delivery.
We aim to use protective and environmentally conscious materials whenever possible.
8. Delays & Issues
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Customs clearance
- Courier disruptions
If your order is significantly delayed, please contact us and we will assist you promptly.
9. Incorrect Address
Please ensure your shipping address is accurate at checkout.
Toobah Naturals is not responsible for any orders shipped to incorrect addresses provided by the customer.
10. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within
48 hours of delivery and provide photos (for damaged items) to
info@toobahnaturals.com.
We will review and offer a solution diligently and appropriately.
