1. Nature of the Products
- Distinctive Items: Due to the unique and biological nature of items like fossils and seashells, no after-sales guarantee is available once the products are accepted.
- Natural Variation: Crystals, minerals, and geodes possess inherent variations in color, structure, and internal matrix; these are not considered defects but signs of authenticity.
- Vintage & Antiques: Antique and vintage products are sold in their “as-is” historical condition, which may include aged patinas or minor wear consistent with their era.
2. Damage Claims & Reporting
- 72-Hour Window: Any transit damage must be reported within 72 hours (3 days) of delivery.
- Transit Only: Refunds will not be granted for damages that occur outside of the transit process.
- Evidence Required: To process a claim, provide an unboxing video and at least five photos/videos from different angles showing the damaged areas.
Tip: Keep the packaging until your claim is reviewed. Clear, well-lit images help speed up approval.
3. UAE Domestic Guarantee (Exclusive to UAE)
- Free Returns: We offer free returns on domestic shipments within the UAE.
- 100% Refund: Verified transit damage to products qualifies for a full 100% cash-back refund for UAE customers.
4. International Orders
- Conditional Refunds: For global shipments, refund approval is not guaranteed and depends entirely upon the severity of the damage assessed from your provided media.
